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Return and Warranty

For warranty assessment, you can either bring the defective product to one of our retail locations or ship it to our North York location.

14-Day Exchange Policy:

We offer a 14-day exchange for items that are unopened, unused, in factory-seal and original manufacturer packaging, unless not sealed by default.

Disposable Devices:

A limited 72-hour DOA warranty applies. If your device doesn't work on first use, we'll replace it at no charge. Return it in original packaging with the tax stamp; no returns are processed without it.

Pre-filled Pods (closed pod):

A limited 72-hour return policy applies if the pods are unused, unopened, and leaking. They must be returned in original packaging with the tax stamp; no exceptions.

Manufacturer Defects:

Our 30-day warranty covers defects, starting from delivery day. Products can be brought in or shipped (at your cost) to our North York location for warranty service. You may opt for a product return or a refund, minus shipping costs.

Warranty Coverage:

  • Dead on Arrival items
  • LED screen, charging port, and battery issues
  • Auto-firing units

The warranty does not cover:

  • Cosmetic damage
  • Damage from non-Fresh Inhale Smoke products
  • Accidents, misuse, liquid contact, fire, or external causes
  • Unauthorized repair attempts Proof of purchase is required for warranty claims.
  • All clearance products are FINAL SALE, except DOA. 

 For any questions feel free to contact us